Patrick Koehler of adidas, America, Inc. Earns PRSM Association RFMP Designation

The Professional Retail Store Maintenance Association (PRSM) today announced that Patrick Koehler, RFMP, Associate Facilities Manager, with adidas, America, Inc., has earned the Retail Facility Management Professional (RFMP) designation, a mark of excellence achieved by an elite group of retail facility management professionals. 

Patrick started with adidas in 2016 as an Associate Facilities Manager and manages the day to day for 230 stores across two brands, adidas and Reebok.  Prior to coming to adidas Patrick spent (20) years as a Commercial Construction Project Manager handling office, retail, industrial tenant improvements for local and national clients.  In 2016 Patrick earned his BS in Accounting and BA in Finance from Washington State University.  Patrick is an avid golfer and Chicago Cubs fan.

 “It is an honor to have Patrick as the newest RFMP,” said Jonathan Bauer, Chair, PRSM Association 2018-19 Board of Directors Chair and Sr. Director Store Development at Gap Inc. “Earning the RFMP designation differentiates and elevates FM professionals. It is my pleasure to highlight PRSM members who excel in the industry.”

This achievement is considered a milestone in an individual’s professional development, and proof of the individual’s commitment to continuous improvement in the retail facility maintenance industry. For further information about the PRSM Association RFMP certification program, visit www.prsm.com.

Natalie Hill Joins PRSM Team as Canadian Membership Manager

PRSM would like to welcome Natalie Hill from Toronto, Ontario to our PRSM team. Natalie will work in Toronto as the Membership Manager for PRSM Canada. She has experience working with many different organizations and associations with a focus on membership management and engagement. She can be reached at nhill@prsm.com or via phone at 416-477-0914. 

Natalie and Shana Santoni, Vice President, Global Membership Development, will be scheduling time to meet with our Canadian members January 23-24, 2019.  If you are interested in meeting with Natalie and Shana, please contact Natalie at nhill@prsm.com.

Rowland Adamoli of NEST Earns PRSM Association RFMP Designation

The Professional Retail Store Maintenance Association (PRSM) today announced that Rowland Adamoli, RFMP, Client Services Officer, with NEST, has earned the Retail Facility Management Professional (RFMP) designation, a mark of excellence achieved by an elite group of retail facility management professionals.

Rowland Adamoli joined NEST in 2016 as Client Service Officer. Rowland is an accomplished professional in the retail industry with over 23 years’ experience, 13 of them in the facilities management space.  Over his tenure, Rowland has worked with top retailers including Rite Aid and Eastman Kodak as project manager and territory sales manager.  Rowland’s work with NEST as Client Service Officer is to provide solutions and the business acumen to help his customers drive better decisions. He credits his success at NEST to his communication skills – by being in constant communication with clients, which includes retailers, banks and schools, he gets an understanding of the challenges they face and works closely with the NEST Operations Team to deliver the best service. Rowland holds a BA from Rutgers in Marketing and Criminal Justice.  He has served on the PRSM National Conference Committee since 2017.  In his downtime, he enjoys volunteering, playing the guitar, percussion, some piano, and spending time with his son and wife – not necessarily in that order!

 “It is an honor to have Rowland as the newest RFMP,” said Jonathan Bauer, Chair, PRSM Association 2018-19 Board of Directors Chair and Sr. Director Store Development at Gap Inc. “Earning the RFMP designation differentiates and elevates FM professionals. It is my pleasure to highlight PRSM members who excel in the industry.”

This achievement is considered a milestone in an individual’s professional development, and proof of the individual’s commitment to continuous improvement in the retail facility maintenance industry. For further information about the PRSM Association RFMP certification program, visit www.prsm.com. 

Kevin Herrmann of The Fresh Market Earns PRSM Association RFMP Designation

The Professional Retail Store Maintenance Association (PRSM) today announced that Kevin Herrmann, RFMP, Senior Manager Facilities Maintenance, with The Fresh Market, has earned the Retail Facility Management Professional (RFMP) designation, a mark of excellence achieved by an elite group of retail facility management professionals.

Kevin has been with The Fresh Market for 25 years and is currently in the Senior Manager Facilities Maintenance role.  Kevin has been with TFM Facilities Department since 2006 and Manager of the Facilities Maintenance Department since 2008. He manages a team of 5 Regional Coordinators and a 4-person Internal Call Center. He has been a PRSM Member since 2012 and has served on the Editorial Committee since 2014. Kevin and his wife Debra have been married for 35 years and they have 2 sons. When not at work, Kevin enjoys activities with his church, fishing and home repair.

“It is an honor to have Kevin as the newest RFMP,” said Jonathan Bauer, Chair, PRSM Association 2018-19 Board of Directors Chair and Sr. Director Store Development at Gap Inc. “Earning the RFMP designation differentiates and elevates FM professionals. It is my pleasure to highlight PRSM members who excel in the industry.”

This achievement is considered a milestone in an individual’s professional development, and proof of the individual’s commitment to continuous improvement in the retail facility maintenance industry. For further information about the PRSM Association RFMP certification program, visit www.prsm.com. 

MaintenX Makes Home Ownership Possible for Pinellas County Family

During this season of giving, MaintenX International announced their 2019 sponsorship of a Habitat for Humanity home. The $85,000 sponsorship allows the Woodards, a local Pinellas County family, to become home owners in Largo, Fla.

“Homeownership is not just about the physical house,” said Bill Schaphorst, MaintenX’s VP of Business Development. “It’s the opportunity for families to feel safe, to have a space of their own. Homes are where memories are made. We are excited to help make it possible for the Woodards to have a house of their own.”

Latrivette Woodard is a hardworking single mother of three. She also helps care for her two young grandchildren. Having made multiple moves due to undesirable conditions and rising rents, the Woodards are excited to have a place to gather as a family – a place they can call their home.

“I am building because I now have the strength and the power to accomplish a goal that I never dreamed of accomplishing: owning my own home,” Latrivette said.

Each day, MaintenX provides superior maintenance services from coast to coast. This experience is sure to help make assisting with home construction a breeze.

As part of the Habitat for Humanity Homeownership program, Latrivette will be asked to complete 450 on-site ‘sweat-equity’ hours, 16 homeownership classes and save $1,000 for a down payment. After she completes these requirements, Latrivette will be able to purchase her home with a zero-interest mortgage.

Groundbreaking will begin in January. MaintenX volunteers will begin completing their 200 volunteer hours in March and the Woodard’s home should be ready by May.

For more than 35 years, MaintenX has been involved with and caring for the local community. To learn more about MaintenX and the services they provide, visit http://www.maintenx.com.

ABOUT MAINTENX INTERNATIONAL: 
MaintenX International is a fully licensed, facilities repair company. As one of the largest national self-performing facility maintenance and repair companies in the U.S., MaintenX has created a wide network of knowledgeable and professional technicians throughout the country. With their team of well-trained technicians, MaintenX self-performs and manages facility maintenance for their clients. In the event there is not a MaintenX technician in an area, the company has established a network of preferred vendor partners throughout the country for continued superior service for their clients. For more than 35 years, MaintenX has been expertly serving multi-location retail stores, restaurant chains and Fortune 500 companies nationwide.

KinderCare looks to new year with plan for environmental sustainability

KinderCare Learning Centers, the nation’s largest private provider of early childhood education and care, is looking to 2019 and expanding its focus on energy efficiency and sustainability. KinderCare recently earned ENTOUCH’s annual Environmental Sustainability Award for their continued efforts to improve energy efficiency and an ongoing commitment to environmental sustainability across their centers.

“At KinderCare, our focus is setting children up for success and we do that by not only focusing on today, but in thinking about and preparing for tomorrow as well,” said Wei-Li Chong, KinderCare brand president. “Improving our centers’ energy efficiency helps us do our part to preserve the planet for tomorrow’s children.”

As part of its ongoing strategy to reduce its environmental footprint, KinderCare began implementing energy efficient smart building solutions and sustainability strategies in its centers in 2018 and plans to expand that program in 2019 as the company celebrates its 50th birthday.

KinderCare recently earned an award from ENTOUCH, a technology company, as an acknowledgement of their work to make a significant and positive impact on the environment by improving their operational and sustainability practices.   

KinderCare centers with ENTOUCH’s smart building solutions use an average of 15.7 percent less energy each year. The 260 KinderCare centers participating thus far expect to see annual energy reductions of over 3.2 million kilowatt-hours and 2,381 metric tons of CO2 – equivalent to eliminating more than 5.8 million passenger car miles. Once the program expands to all 1,500 child care centers, KinderCare anticipates annual energy reductions of more than 18.6 million kilowatt hours and 13,861 metric tons of CO2 

“We chose KinderCare as the recipient of our annual Environmental Sustainability Award based on its passion and continued commitment to environmentally-friendly sustainability practices and energy saving procedures,” said Greg Fasullo, CEO of ENTOUCH. “Since KinderCare utilizes ENTOUCH’s smart building solutions, it now has the visibility across their distributed facilities and has the ability to proactively analyze critical energy data to drive decision-making and determine future outcomes.”

About KinderCare® Learning Centers 

KinderCare Learning Centers builds confidence for life for children socially, emotionally and academically over the lifecycle of children in our centers. For nearly 50 years, KinderCare Learning Centers have been a place where every child can learn, explore, and discover in a safe and nurturing environment in more than 1,500 community-based centers. We lead the nation in accredited centers and are passionate about providing children a sense of discovery while preparing them for success in school and beyond. To learn more visit us online at www.KinderCare.com, on Facebook or on Twitter. For resources, information, and activity ideas for parents and teachers of young children please visit www.KinderCare.com/blog. In 2018 Rainbow Child Care Centers joined the KinderCare family. To learn more about Rainbow at www.rainbowccc.com. 

About ENTOUCH™

ENTOUCH™ is a technology company that leverages facility asset and energy intelligence solutions to accurately assess and control energy consumption and expenditure. The company’s award winning ENTOUCH 360™ platform provides a dedicated team of facility management and energy experts who utilize leading-edge software, best-in-class hardware and predictive or “targeted” analytics to improve operational efficiencies, significantly reduce energy consumption and maximize energy savings.  Connect with ENTOUCH™ on FacebookTwitter, LinkedIn and blog. For more information on ENTOUCH™ visit www.entouchcontrols.com  for more details.

The “ABC’s of “BMPs”

As a facilities management professional, you are responsible for a vast array of facilities issues. As you look around, it makes sense to question why a pond was built behind the property, why some metal doors are on the surface of the parking lot or why the city has sent a letter regarding stormwater.

Chances are your property has one or more types of stormwater controls.

Speaking the language. Until recently, stormwater systems were called “Stormwater BMPs” aka Stormwater Best Management Practices. Today, however, they’re commonly referred to as “SCMs” or Stormwater Control Measures.

What are SCMs? When natural woodland areas are removed, stormwater runoff from rain or snow melt no longer gets absorbed back into the ground or moved along the surface to streams, rivers and other natural receptors. SCMs are designed to protect property, but because underground stormwater sewers convey stormwater quickly, the remaining natural receptors struggle to sustain the plants, biology and structure critical to survival.

The mission of a “SCM.” SCMs capture a site’s impervious surface runoff slowly and release it over time, like a natural woodland and reduce pollutants.

Why Me? Doesn’t it cost money to own and operate a SCM? The answer is yes, and with many different types of SCMs in service today, creating a SCM budget would need to be site-specific. However, studies have shown the annual cost to maintain a SCM averages between three to five percent of construction cost. This cost includes scheduled routine maintenance, inspections and provides a reserve for non-scheduled services.

What’s a good approach to managing SCM’s? If it’s an existing system, proper maintenance should always be a top priority. For new SCM systems, ensure the builder constructs the system correctly. When purchasing or assuming ownership of property that contains a SCM, have an inspection performed by a licensed engineer with experience evaluating SCM systems.

Responsibility vs. Liability. Stormwater almost always ends up feeding into federally controlled waters. This is why SCM requirements were developed. Violations of the Clean Water Act can cost up to $22,500.00 per day. In the past, many SCM’s have not been maintained or even noticed. Today, federal, state and local governments have increased efforts to identify SCM locations and their owners. The goal is ensuring today’s SCMs are maintained and operated according to original design standards. 

All about maintenance. The best management practice is maintenance. Proper maintenance will increase the system’s life to the 20-year minimum and ensure the SCM is operating as designed. It’s not optional. Identifying a company that specializes in and has experience with SCM inspections, maintenance and repairs is always the best approach.

So, what are the ABC’s of SCM’s?
(A)lways maintain your SCM systems. (B)ecause without it, cost of ownership will increase over the life of the system. (C)aring about the environment is what responsible FM professionals do.

Today, more than ever, clients notice the details and improving the environment never goes unnoticed. Remember, clean water is essential to us all!

 Sandy Baker, Watterson & Mike Brown of BMP Environmental

Let there be 
(more-efficient) light!

Upgrading to LEDs in parking lots drives big energy savings

Today, most retail facilities managers understand the benefits of indoor LED lights – they use far less electricity than fluorescent bulbs, they don’t produce as much heat, which provides additional energy savings, and their bright, powerful light showcases a retailer’s products.

A growing number of FMs have also discovered it pays to think outside the box regarding LED lights. Using LEDs to illuminate parking lots can lead to substantial energy savings, reduced maintenance costs and enhanced security for customers and employees. 

The results from the Lighting Energy Efficiency in Parking (LEEP) campaign illustrate the energy savings possible by using LEDs to light parking lots. The LEEP campaign was a partnership spearheaded by the U.S. Department of Energy (DOE) between 2012 and 2018.  It provided free guidance and recognition to organizations for installing high-performance, cost-saving lighting in parking lots and garages. 

During the campaign, LEEP participants upgraded or installed energy-efficiency equipment and/or lighting controls for more than 560 million square feet of parking facilities, representing 1.7 million parking spots, and those investments quickly paid off. In 2017 alone, LEEP participants saved more than 227 million kilowatt-hours and more than $23.6 million in energy costs – enough to power 21,000 homes for one year. 

One of the leading LEEP participants was Walmart, which first installed LEDs in 2012, on a one-year trial basis, in the parking lot of a store located in Rogers, Ark. In addition to energy savings, security guards were able to see the entire parking lot better and could more accurately discern color than with the incumbent high-intensity discharge system. Now, every new Walmart store has LED parking lot lighting, and retrofits are being completed wherever feasible.

Based upon the success of parking lot LEDs Walmart quickly installed the lights at 100 new and retrofitted stores, covering 40 million square feet of parking lots and more than 100,000 parking spaces. The company is saving more than 15 million kWh each year as a result of lighting upgrades, according to a DOE case study.

John Davidson, Senior Manager for System Designs at Walmart, said the impetus for the conversion to LED lighting began in the company’s international market, which prompted the launch of a sustainability initiative in the United States. 

Walmart also was seeking to address the persistent problem of crime in its parking lots since retail stores are responsible for customer and employee safety while on store grounds. 

 “We’ve been able to realize approximately 80 percent energy savings over the HID alternative and enjoy a reduced maintenance program, in addition to the enhanced visibility,” Davidson said. 

Other LEEP participants enjoyed similar energy savings. At a T.J.Maxx in Manchester, N.H., 28 high-pressure sodium lights and six metal halide lights, each 400 watts, were replaced with 25 LED lights, each controlled by an integral occupancy sensor that switches from low to high light output depending on whether movement is detected in the parking lot. 

The store experienced a 58 percent reduction in energy usage and recouped its investment in the upgrades in three years, partially due to the high local electricity rate of 14 cents per kWh. At the lower national average rate of 10.4 cents per kWh, the payback would have taken five years.  

Similarly, a Hy-Vee grocery store in Cedar Rapids, Iowa, switched from 1,000-watt metal halide lights to 309-watt LEDs and saved 69 percent on energy costs while noticing more uniform light distribution in the parking lot and better security. 

These energy savings are typical for chains that install LED lights in parking lots. According to LEEP campaign statistics, participants were enjoying energy savings of up to 70 percent and a reduction in maintenance costs of up to 90 percent because the LED lights can last two to five times longer than traditional outdoor lights. Those statistics have many retailers looking to upgrade. According to the Department of Energy’s 2015 U.S. Lighting Market Characterization, 23 percent of outdoor commercial spaces were using LED lights in 2015, up from only 8 percent in 2010.

By: Nick Fortuna

Landscaping Innovations

Create visually appealing outdoor areas without breaking the bank

“Don’t judge a book by its cover.” When it comes to retail, the vast majority of shoppers ignore this old adage. Ninety-five percent of consumers said a store’s external appearance influences their decision on where to shop, according to an Omnibus survey. In other words, curb appeal is key to a retailer’s success.

“There is a saying in the retail industry that ‘your store is your brand,’ meaning the condition of the physical environment of a retail location delivers a strong brand message to the consumer,” said Mike Popadak Co-Founder & CEO of iVueit, a site auditing platform for landscaping contractors and their clients. “The appearance and condition of a retail location’s exterior landscaping, including irrigation, parking lots, signage and lighting, play an important role in delivering a positive brand experience.”

Missy Henriksen, Vice President of Public Affairs with the National Association of Landscape Professionals (NALP), reflected this sentiment. “Not only does a well-maintained landscape provide aesthetic beauty for retail employees and customers, but it can also add 15 to 20 percent to a retail property’s overall value,” she emphasized. “Poorly shaped trees, overgrown shrubs and weeds can detract from a property’s overall appearance and ultimately turn customers away.”

Lara Parker, Regional Property Manager of the Southeast Region with DLC Management Corp., added that landscaping is much more than aesthetics for retail centers. “Landscaping not only enhances the customer’s experience, but serves as a protection from storm water runoff, controls erosion, and in certain locations controls temperature extremes.”

Tap Into Tech

When you think about flowers and shrubs, technology probably isn’t the first thing that comes to mind. However, the latest tech tools can enable retailers to improve landscaping, boost sustainability and reduce overall costs.

“Technology and readily available resources have drastically changed this industry,” Parker said. “Landlords no longer have to rely on contractors for information regarding landscaping material and local government regulations or to research other centers’ landscaping choices.” Cutting-edge apps provide landlords the ability to visualize and make direct changes to landscaping projects.

“We know the challenges facilities managers and their landscaping service partners face to reduce costs, maintain best practices and improve sustainability across thousands of properties,” Popadak said. “Unfortunately, thousands of dollars and hours are spent on site visits attempting to amass  photographic records of all landscaping and exterior projects. The results are incomplete, costly and delivered too late to provide real insights and meaningful decision support.”

This is where modern technology can help. “There is technology available that enables retail facilities managers and service providers to efficiently verify the status of hundreds of projects nationwide,” he said. For example, crowdsourcing services like iVueit deploy an independent crowd of local consumers, armed with a smartphone, an app and a task list, to deliver real-time photographic verification of a property’s exterior status with the click of a button.

“These services enable property managers to ‘see’ hundreds of locations simultaneously without leaving their office,” he added. “And service providers can improve compliance with their Service Level Agreements, which require photographic verification of all work performed.”

Pick the Perfect Plants

When it comes to creating a stunning yet sustainable retail landscape, it’s important to select the right plants.

“Appropriate design is essential when designing a landscape that is cost effective, functional and sustainable,” said Mark Tomko, President of Metco Landscape, LLC in Aurora, Colo., a member of the NALP. “Select the right plants for the right place and climate. Plants that are not adapted to local environment require more resources such as more water, soil and fertilization.”

Landscaping is all about location, location, location. “One size does not fit all when it comes to landscaping,” Parker said. “Tenants, customers, environmental challenges (such as climate, flood prone zones, heavy foot traffic, no irrigation, etc.) and local ordinances play an integral role in cost.” If you want to reduce overall cost while maintaining visual appeal, it’s critical to have a working knowledge and understanding of each property’s needs.

Avoid Water Waste

If you want to slash landscaping costs, keep water usage in check. “Eliminate the need for water wherever possible,” Tomko suggested. “Proper irrigation maintenance is crucial.”

Water use can be reduced by eliminating broken sprinkler heads and leaking lines, he explained. “Ensure proper zone coverage and head placement, and periodically inspect the irrigation system, preferably weekly.”

Survey Says…

Popadak also suggests retailers create customer surveys about landscaping at store locations. “In addition to providing photographic verification, crowdsourcing services enable retail facilities managers to quickly collect qualitative and quantitative information, in the form of short surveys, about the landscaping for a specific location,” he said. “This is a great perk and inexpensive way to get the customer’s point-of-view about your brand from a landscaping perspective.”

By: Amy Bell

Members Step Up and Tee Off for PRSM Foundation

At the end of PRSM Mid-Year Conference, the PRSM Foundation had more than 40 volunteers step up to help transform the Boys & Girls Club of Greater Scottsdale, while others teed off to raise money for the newly minted 501(c)(3) Foundation.

The Virginia G. Piper Branch of the Boys & Girls Clubs of Scottsdale provides a safe, affordable place during critical non-school hours and during school breaks. Their professionally trained staff teach students positive values, healthy habits and how to set high expectations for success as an adult. 

PRSM volunteers painted hallways in the 4,500-square-foot facility and a local Lowe’s donated a new kitchen stove for the center. 

“I would like to thank the PRSM Foundation for painting our facility. It definitely makes an impact on how the kids feel when they walk in. It doesn’t look like a hospital anymore! They have a new sense of place when they enter the building. The kids love it! It shows them people really do care about them and there is lots of love out there,” said Cathy Cabezas, Virginia G. Piper Branch Director. 

While the PRSM Impact volunteers were hard at work, other PRSM members were teeing off to raise money for the Foundation at the first PRSM Foundation Golf Classic held at the Westin Kierland golf course. 

“On behalf of the PRSM Foundation, I would like to express my sincere appreciation to the volunteers, golfers and especially to the sponsors who made these events a success. The Foundation is just getting off the ground and it is exciting to see what has already been done and what we have planned for the future,” said Bill Ackerman, PRSM Foundation Chair and National Sales Executive, Vixxo Sign & Lighting. 

The Foundation has received its 501(c)(3) status from the IRS and is planning for the PRSM2019 National Conference. At the conference, the PRSM Impact Charity project team will work on The Family Motel, a facility that works with the Denver Department of Human Services to provide housing for families in need. 

The Foundation is also planning a golf event at the Top Golf facility located near the Gaylord Conference Center where PRSM2019 National Conference will take place. λ 

Charity Project Hat Sponsor and Host – Vixxo

In-Kind Donors – National Coating Solutions,
Sherwin Williams, Superclean Service Company, Lowes

Golf sponsors:

Silver Sponsor – CBRE-Facility Source

Hole sponsors: CBRE-Facility Source

Branded Group

Commercial Fire

Fexa

Grounds Control

Global Facility Management & Construction

Major Facility Solutions

Onsite, Inc.

QSI Facilities

S.A. Comunale Company

Triangle Sign & Service

Sign Services

Veterans Worldwide Maintenance

By: Bruce Condit, PRSM Association