OnPoint Group Introduces TrueSource: The First Call for Critical Facility Maintenance Operations

PERRYSBURG, Ohio–()–OnPoint Group today introduces TrueSource, an integration of the industry-leading, national maintenance solution brands, Metro Service Solutions, Miner National and NG&G. TrueSource combines more than 40 years of expertise in doors, locks, dock levelers, glass repair service, plumbing, emergency services and floor care/cleaning services. Through its 20,000+ qualified affiliate technicians nationwide, TrueSource offers rapid response and unparalleled first-trip resolution to maximize uptime and safety of critical facility maintenance operations.

TrueSource services equipment throughout the entire lifecycle, including preventative maintenance, facilities management and replacement. Its complete, value-driven solutions achieve the lowest system cost of maintenance and reduce downtime for facilities. The company’s proprietary, technology-enabled solutions dramatically simplify the challenge of managing multiple facilities by enabling customers to access their account information for any location, from anywhere, at any time.

A new website (truesource.com) has been launched to tell the TrueSource story.

“We understand the urgency and the impact on revenue when facility equipment goes down. We have the largest network of expert technicians who can resolve facility needs faster and with fewer trips. It’s important for facility managers to know that when operations face an interruption and they need immediate assistance, one phone call is all it takes to get the facility up and running,” said Carrie Zuchorski, TrueSource’s Chief Operating Officer.

“Our team is really excited to tell the market about TrueSource,” says Peter Biagioli, Chief Customer Officer. “Our hard work in taking the best of the three organizations and bringing them together is captured through the TrueSource brand. We are unparalleled in our focus on taking care of our customers, giving them the confidence to rely on us every time.”

TrueSource relies on trusted partnerships with its nationwide affiliates who are carefully selected based on performance, skill level and customer relationships. Customer experiences begin with the service expert answering the phone and understanding the customer’s needs, to the technician traveling with the tools needed to fix critical facility equipment on the first trip. Through this superior level of customer service, TrueSource has maintained long-standing partnerships with a majority of the Top 50 Retailers and hundreds of other customers in various industries in the US and Canada, continually helping them to meet their performance goals.

About OnPoint Group

OnPoint Group is the leading North American provider of management and maintenance services for doors, docks, material handling and warehouse accessories through its industry-leading divisions: TFS, Miner, TrueSource, and Concentric. Based in Perrysburg, OH, OnPoint Group has more than 600 technicians in over 80 locations to consistently deliver efficiency, safety and productivity to customers responsible for maintaining multifacility operations. Through an ongoing commitment to technological innovation, OnPoint Group continues to revolutionize the way facility managers optimize the total cost of ownership of mission-critical material handling and facilities equipment. For more information, visit www.onpointgroup.com.

Brooke Pierson selected as Executive Director of Connex Foundation

Brooke Pierson, Sr. Manager of Executive Operations, has been selected to serve as Executive Director of the Connex Foundation, formerly PRSM Foundation. She replaces Brenda Villarreal who recently resigned her position at Connex. 

Pierson has almost eight years of association experience. She served as Education Manager for the International Association of Exhibitions and Events (IAEE) before joining Connex approximately two years ago as part of the Executive Operations team. 

She is excited about the opportunity to lead the Connex Foundation into the future. “We have seen tremendous growth and interest in the Connex Foundation since its inception less than two years ago. We are now recognized by the IRS as a 501c3 charitable organization, and Connex members are seeing the value and getting plugged in. I’m excited about the opportunity to help take the Foundation to the next level,” stated Pierson. 

Bill Ackerman, Chair of the Connex Foundation Board, also sees a bright future for the organization. “Brenda Villarreal did a great job of helping launch the Foundation. We have a solid platform to build upon and I know Brooke will do an excellent job leading us into the future,” Ackerman said.

Connex Foundation takes it over the top in Denver

Connex Foundation took it over the top during Connex2019 National Conference. It exceeded the original individual fundraising goal of $5,000 and raised more than $11,500 in individual donations to support Foundation programs, and Foundation volunteers completed a renovation project that changed lives.

 

An additional $21,000 was generated through sponsorships. The title sponsor of PRSM Foundation activities during the conference was Facility Plus who donated $8,000.

 

Foundation activities kicked off with a Top Golf tournament, Sunday, that saw almost 100 attendees compete on the digitized links, while supporting the Foundation, and networking. Registration fees for the golf event generated $10,000 for the Foundation.

 

“The Top Golf event was wonderful,” said Bill Ackerman, Connex Foundation Board Chair. “It was the perfect opportunity for Connex members to relax and enjoy time together and support the Foundation. We plan on hosting another Top Golf event at 2020 in Orlando during the 2020 conference.”

 

Monday, more than 80 conference attendees boarded buses early for the ride to the Volunteers of America Family Hotel to participate in the Connex Foundation Charity Impact Project. Sitting less than two miles from the famed Bronco Stadium, The VOA Family Motel works with the Denver Department of Human Services (DDHS) to provide a motel atmosphere for the homeless, with a human services flavor. A continental breakfast is offered to all guests every day. The facility served 3,444 people in 2018 including families and the homeless.

 

Before the official charity project kicked off, Kevin Kenyon, Director, Field Services for National Coatings and Co-Chair of the Foundation Charity Impact Project Committee, and two other members of the National Coatings team spent the weekend, painting much of the exterior of the motel, using paint donated by Benjamin Moore, another major Foundation supporter, and a lift donated by a local supplier.

 

Kenyon commented on his work with the Foundation. “I have always enjoyed working on Foundation charity projects from the beginning. You know what you are doing creates an immediate, positive, and often personal, impact on someone who needs help. I encourage other Connex suppliers to get involved and make a difference,” Kenyon said. 

 

On Monday, the Connex Charity Impact delegation painted motel rooms, trimmed trees and bushes, swept parking lots and made dozens of repairs to the motel.

 

Volunteers went above and beyond. After learning about the dire need for linens, and toys for the children who lived in the motel, several members drove to a local retailer and purchased numerous sets of towels and bed linens as well as soccer balls, footballs, basketballs and even a basketball goal which they assembled onsite. The Foundation was truly Santa to the kids living in the VOA Family Motel. The Connex Foundation Charity Impact team impacted lives in Denver that day!

 

“Words cannot express the pride you experience, when you know you have been able to help someone who cannot help themselves. The Connex Foundation impacts lives and it will impact the FM industry. We are more than a charity. I encourage every Connex company and member to get involved. You can make a difference,” Ackerman concluded.

Branded Group Commemorates World FM Week with Scholarship Announcement

Funding for Technical School Student to Help Bridge the Workforce Gap

Orange, CA. (May 17th, 2019) – In celebration of World FM Week, Branded Group, Inc has announced an annual scholarship commitment of $2,500 to a student at Brownson Technical School, an HVAC Excellence accredited school; one of just five in Calif. Brownson’s program is designed to train and certify HVAC (heating, ventilation, air conditioning, and refrigeration) technicians in just ten months.

“As a facility maintenance company, we recognize the need for skilled talent in the facility maintenance trades, such as HVAC,” Michael Kurland, Branded Group CEO said. “It is our intention, with this scholarship, to support a Brownson student who is seeking to further their HVAC career. Brownson is an impressive technical school where 89% of graduates find work in the field of HVAC within one year of graduating.”

Brownson is the only school that offers Direct Digital Controls, which are computerized controls for industrial, commercial, and home installations. They offer building performance training and boast a 12,000 square foot HVAC lab, one of the largest in Southern California.

According to the International Facility Management Association, World FM Day is about recognition for the facility management profession. It’s a time to bring the behind-the-scenes heroes of the facilities environment into the limelight and share well-deserved thanks for keeping our facilities healthy, safe and productive.

Although World FM Day is May 15th, IFMA encourages celebrations throughout the month, especially during the week of May 13-17.

Let’s Pave is one of Inc. magazine’s Best Workplaces 2019

OAK BROOK, Illinois (May 16, 2019) – Let’s Pave LLC, a national provider of specialized paving services and solutions, today announced the company has been named one of Inc. magazine’s Best Workplaces for 2019 in the fast-growing private company sector. 

The Best Workplaces list appears in the June 2019 issue of Inc. magazine and is the result of a wide-ranging and comprehensive measurement of private American companies that have created exceptional workplaces through vibrant cultures, deep employee engagement, and stellar benefits. 

Each nominated company participated in an employee survey, conducted by Omaha’s Quantum Workplace, on topics including trust, management effectiveness, perks, and confidence in the future. Inc. gathered, analyzed, and audited the data. All employers were ranked using a composite score of survey results.

The strongest engagement scores came from companies that prioritize the most human elements of work including recognition and performance management. With a strong focus on synergy and collaboration, Let’s Pave was among the highest ranked employers out of the nearly 2000 surveyed.

“It’s no accident that our company name evokes collective action. At Let’s Pave, we believe it takes a team to accomplish great things,” said C.B. Kuzlik, president. He continued, “Our team regards each other as family and achieving this honor is a testament to our close-knit culture. I feel so fortunate to work alongside people that genuinely appreciate each other and enjoy our life’s work.”

While researching the finalists, Inc. and Quantum saw distinct themes among winning workplaces including providing health insurance, offsite retreats to relax and recharge, and rewards for length of service.

“With today’s tight labor market, building a great corporate culture is more important than ever,” says Inc. magazine editor-in-chief James Ledbetter. “The companies on Inc.’s Best Workplaces list are setting an example that the whole country can learn from.”

About Let’s Pave LLC

Let’s Pave LLC provides complete preventative and structural parking lot maintenance services to commercial and industrial properties nationwide as well as partner solutions including pavement planning, contractor procurement, and project management.  Supported by a team of experienced professionals, each with a long history of serving in the national parking lot management industry, Let’s Pave offers unmatched service and quality, all at a lower cost and better value than other paving companies.  For more information, visit www.letspave.com.

About Inc. Media

Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. is the only major brand dedicated exclusively to owners and managers of growing private companies, with the aim to deliver real solutions for today’s innovative company builders. Winner of Advertising Age’s “A-List” in January 2015, and a National Magazine Award for General Excellence in both 2014 and 2012, Inc. has a monthly audience reach that’s grown from two million in 2010 to more than 20 million today. For more information, visit Inc.com.

About Quantum Workplace

Quantum Workplace is an HR technology company that serves organizations through employee engagement surveys, action-planning tools, exit surveys, peer-to-peer recognition, performance evaluations, goal tracking, and leadership assessment. For more information, visit QuantumWorkplace.com.

 

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Connex celebrates World FM Day

Connex recognizes and celebrates World FM Day, today, May 15th.

World FM Day was created to celebrate and elevate the facility management profession and recognize the success of the FMs worldwide who work tirelessly to ensure the safety and efficiency of their facilities each day. This year, the event falls on Wednesday, May 15 and related celebrations will last from May 13 – 17.

This year’s theme is Celebrating Global ISO Standards, which will recognize the tremendous progress and success of the ISO 41000 series of standards that focuses on the global facility management industry.

Join Connex in celebrating and elevating the facility management profession by posting on your social media channels and/or highlighting the events on your website.

Branded Group’s Adele Read Honored with OneOC Spirit of Volunteerism Award

Orange, CA. (May 14th, 2019) – OneOC recently honored Branded Group Facilities Coordinator Adele Read with a Spirit of Volunteerism Award, which recognizes volunteers for their service to the community. For her commitment to giving back to those most in need, Read, among other nominees, was recently celebrated at the 43nd Annual Spirit of Volunteerism Awards Gala.

During the past year, Read volunteered over 32 hours with various non-profit organizations. She built homes with Habitat for Humanity of Orange County, cleaned California beaches with the Connex (previously the Professional Retail Store Maintenance Association), raised awareness for autism at Disneyland, and sorted pallets of food at Second Harvest Food Bank.

“It feels great to help people in need,” Read said when asked about her commitment to giving back. “I’m grateful to work for an organization that provides an abundance of volunteer opportunities for their team members.”

Additionally, Branded Group was nominated by Habitat for Humanity of Orange County for the OneOC Giving is Living award.

“Although we did not win the award, I’m honored that Branded Group was nominated,” Kurland said. “My team and I are privileged to volunteer alongside our partners at Habitat for Humanity of Orange County. Our team always looks forward to the opportunity to build sustainable homes for those most in need.” Branded Group’s award-winning One-for-One program is the centerpiece of the company’s social impact program, which has benefitted multiple non-profit organizations, including Habitat for Humanity of Orange County and Second Harvest. The program transforms every completed client service call into one minute of volunteer time.

As one of the oldest awards program in Orange County, OneOC’s mission is to accelerate nonprofit success by providing volunteer, training, consulting and business services to help nonprofits become more efficient and effective.

Kiira Esposito Belonzi Nominated As a Top Business Woman in Orange County

Branded Group Co-Founder Recognized for Significant Contributions to Company’s Growth

Orange, CA. (May 14th, 2019) – Branded Group Co-Founder and Vice President of Business Development, Kiira (Esposito) Belonzi, has been nominated for the Orange County Business Journal’s 2019 Women in Business Award. The awards program, entering its 25th year, highlights exceptional female business leaders who are making a difference in their organization and community.

“I am honored to be recognized as an outstanding businesswoman in Orange County,” Belonzi said. “I’m also grateful to have co-founded an organization that empowers women to achieve personal and professional success.”

Her co-founder, Branded Group CEO Michael Kurland, notes that Belonzi was a key player in the launch and significant growth of the now five-year old award-winning facility management company.

“Kiira has fine-tuned our hiring process and single-handedly designed first-rate training programs that resonate with new hires as well as existing team members,” Kurland said. “She has transformed the culture of the organization through her intelligence, passion, and commitment to our vision, which is to create a company that fosters the development of future humanitarian leaders.”

Nominees were celebrated at the Orange County Business Journal’s 25th annual Women in Business awards program and luncheon, which was recently held at Hotel Irvine. The program’s keynote speaker was Laura Schwab, President of Aston Martin, The Americas.

One Minute With: Nelda Alston, Director of Operations, Connex

For 18 years Nelda Alston has worked at PRSM. What she’s experienced during its transformation is remarkable – and incredibly personal. 

“Like any association, we’ve experienced growing pains. Looking back at that first meeting in the basement, no one even knew we existed. But I’m glad I got to experience this. I got to see our association through the times. That’s my favorite thing about PRSM.” 

“Back in the day, I used to handle all the money for our conferences. Credit cards, checks, even cash! You name it. And the lines of people … Suppliers would fight for space because they wanted to purchase the best booth spot. But in 2008 our booth purchasing became automated, which changed everything. That meant I got to stay back at the office and take care of things. I miss the member interaction but those shows are very tiring— 12 hours on the show floor means you’re pretty much dead for two days after.” 

“During my time with PRSM, I’ve done a little bit of everything. I’ve answered phones, managed membership, handled conferences, overseen office moves — whatever is needed, I’ve done it.” 

“I came to PRSM from Blockbuster where I worked in the Facilities Department. My boss was one of the original founders of PRSM, which formed in the office next to mine. We quite literally started in a basement, and I’ve seen it grow since then.” 

“The more people we’ve added to the association, and the more specializations we’ve accrued, the more ideas we have. You get a bunch of people in a room and the ideas just start to flow. It’s exciting to watch!” 

All in the Family

“We are a family. We pull together through natural disasters, family losses, you name it.” 

Growth Spurt

“In my 18 years with PRSM, the association grew from 4 employees to 18.” 

The magic number: 3

“During my tenure, PRSM offices moved three times.”

The Future Forecast

“I want to make it to our 25th anniversary in 2020 and then maybe I’ll go part-time. PRSM has kept my mind going. It keeps me fresh. I’m very fortunate to have had this experience. It’s a great place to work. But you have to know when it’s time to let go.” 

Market Crash

“Back in 2008 when the market crashed, retailers were pulling back, and we had to be smart in order to pull off our conference. Money was tight for retailers, but our suppliers stepped up to the plate. They sustained us, and our conference ended up being quite successful. I would say it was a turnaround year.”

A Timeline of Change

The history of PRSM/Connex through the lens of the retail industry. 

1995 – PRSM was founded

Uniting retail facility managers and suppliers for the first time, PRSM began to shape the landscape of the retail industry. Combining the idea of pillars and people, PRSM’s logo illustrated how they aimed to be thought and action leaders in the world of retail, bringing together one-time competitors to solve industry problems. 

1998 – Apple goes monochrome

Many remember the rainbow Apple that Macintosh computers established in the late 1970s. Coinciding with the release of the Bondi blue iMac all-in-one computer (and as a result, the revitalization of the company), Apple decided to keep the shape of the logo but removed all color, thinking the rainbow scheme would look out of place on the sleek machine. Today, the logo is represented as the same apple, only in black, white or silver. 

1998 – PRSM introduces Retail Store Maintenance magazine

Three years after PRSM was created, the association wanted to keep members informed and up to date on the retail maintenance industry. In May 1998, Retail Store Maintenance magazine published its first issue and plays a major role in member thought leadership and member education. 

2006 – Visa unboxed

Dating back to 1958, Visa has undergone several minor branding tweaks over the years. While the colors of the brand have stayed the same, signifying the golden California hills (where Bank of America was founded) underneath the blue sky, the original rectangular flag design was eliminated. This created a more versatile logo and branding model for its many payment product options. 

2007 – Walmart retools its tagline

Sometimes, you don’t need to start from scratch when rebranding a business, which is what happened to Walmart in 2007. Being known exclusively for low prices isn’t always ideal, and Walmart realized this. They ditched the old tagline, “Always Low Prices,” and came up with a more appealing motto, “Save Money. Live Better.” They showed that tweaking the messaging could be all that’s needed to paint yourself in a different light. 

2012 – PRSM undergoes visual rebrand

After 17 years, it was time for a change. PRSM underwent its first visual rebranding in 2012 to make the association more appealing to the growing industry. The bold blue color was kept from the original logo, while adding vibrant greens to catch the eye of potential members. 

2015 – PRSM’s anniversary refresh

For its 20-year anniversary, PRSM launched a new website and refreshed its brand. A new tagline, “Collaborate. Contribute. Connect.” was introduced and paved the way forward towards the 2019 Connex rebrand, recognizing that connection was one of the driving forces behind why people in the industry loved being members of the association.  

2019 – Connex is born

Developed from the idea that PRSM is all about connections, the new brand of the association rings true. People join and stay members due to the immense sense of family and connectivity, which is both grounding and forward-thinking. Connex as an association will continue to lead from its retail roots, while growing its influence in the multi-site facility industry.