Kroger Creates Coronavirus Crisis Guide

From Progressive Grocer

The Kroger Co. is serving as a beacon for American business by creating a grand blueprint for retailers, restaurants and foodservice companies, manufacturers, logistics and distribution centers, and other industries to follow as they start crafting plans for safe work environments during the COVID-19 crisis.


Kroger’s Blueprint for Businesses includes actionable recommendations and learnings that the company has applied in the last six weeks to safeguard its associates, customers and communities, as well as what it has learned through regular interaction with business leaders in other countries, including Italy, Singapore and China – all of which were ahead of the U.S. in terms of the pandemic cycling through their countries.


“With nearly 2,800 grocery stores, 35 manufacturing plants, 44 distribution centers and 460,000 associates across the country, Kroger has learned and continues to learn a lot while keeping our stores and supply chain open and serving America during the pandemic,” said Rodney McMullen, Kroger’s chairman and CEO. “As an essential business, we have led with our Purpose: to Feed the Human Spirit and have taken extensive measures across our footprint to safeguard our associates, customers and supply chain. We are sharing what we’ve learned to help businesses begin to reopen safely and in sync with their respective state plans.”


Many recommendations in Kroger’s crisis guide can be adapted for any industry sector, and the blueprint provides a set of distinct, deliberate processes for several key sectors, including: Retail, Manufacturing, Distribution Centers/Supply Chain, Food Service/Restaurants, and Office environments.


Late last week, several U.S. governors and business organizations asked Kroger to help their state’s businesses to reopen safely. Kroger says it developed this new platform – KrogerBlueprint.com – in 36 hours to begin providing immediate assistance to states and businesses with plans to update with new learnings in real time. For the rest of the story click here.

A High Level Guide – Cleaning Hard Surfaces After COVID-19 Exposure

COVID-19 has spread around the world quickly and proper cleaning is one of the best ways to prevent the disease from spreading further. The CDC has issued specific COVID-19 cleaning guidelines which should always be followed to ensure proper cleaning and to protect cleaning technicians.


Post exposure to COVID-19 cleaning bears no resemblance to old school cleaning that only required a mop bucket, mop, common cleaning products and elbow grease. COVID-19 cleaning is more akin to preparing a facility for surgery. 


Deb Kleopfer, Vice President, W-Services Group, a multi-site cleaning services company for the United States and Canada says, “proper post COVID-19 exposure cleaning involves protecting cleaning personnel, using the correct cleaning supplies, and following the correct procedures.”


Protective gear and supplies

“First, we have to protect the cleaning technicians as they are the invisible army on the front lines fighting this war. We do not want to risk losing any of them to the virus as it can dramatically impact their health and how many locations we can clean going forward – which could impact the health of hundreds of people.”


According to Kleopfer, technicians should follow proper personal hygiene and use personal protective equipment (PPE) that includes a full respirator/mask with a minimum NIOSH rating of N95 or higher. The respirator/mask protects the technician from chemical splashes or inhalation of the chemicals being used. Other gear includes goggles, disposable shoes, coveralls or aprons, and medical grade gloves.


The supplies needed include: the PPE, proper EPA registered disinfectant cleaners and/or wipes depending upon the disinfection process being used. Techs also need disposable microfiber cleaning cloths, pads or brushes, trigger spray bottles or pressure sprayers, trash bags, and tape to seal full trash bags, mops and buckets and wet floor signs.


Proper protocol and procedures

When a cleaning crew arrives onsite, they follow a specific protocol. “First, they suit up and perform a walk through to ensure the area to be cleaned does not have any obstacles that will interfere with the cleaning,” explained Kleopfer.


“Next, we determine systematic way to complete the job that ensures we cover all the areas that need cleaning. For large spaces, we may assign specific techs to certain areas while also determining cleaning flow and the sequence in which rooms will be cleaned.


As the techs clean, they deposit any contaminated or soiled cleaning materials in the trash bags and seal those bags with tape when they are full.


“When the cleaning is completed, and while still wearing their PPE, technicians clean and disinfect reusable tools and equipment, place all disposable materials in the trash bags and tape securely for disposal – according to local regulations,” she emphasized.


After the last glove is removed, technicians must follow proper procedures to wash and sanitize their hands.


Protecting technicians

Crew safety is paramount during all procedures. “When cleaning after COVID-19 exposure the crew should only consist of technicians who have been trained in the appropriate use of PPE and biohazard cleanup,” stated Kleopfer.


“Some of the procedures sound like common sense, but they are in place to protect the technicians – like using wet floor signs to warn other techs. If surfaces are dirty, techs must first clean the area using a neutral pH detergent before they apply disinfectant.


They must follow all label directions and manufacturer’s instructions for the cleaning and disinfection products used such as, proper dilution, application method, contact time, disposal of empty containers,” she said.


Even hand washing must adhere to specific procedures to prevent contamination. Hands must be washed using soap and applying hand sanitizer prior to putting gloves on and when changing gloves. The procedure is as follows:

  • Wet hands and apply soap.
  • Agitate/rub all surfaces of the skin for at least 20 seconds. Ensure that areas between fingers, around knuckles, and fingernails are adequately cleaned.
  • Thoroughly rinse with warm water and repeat washing and rinsing again.
  • Dry hands using disposable towels. Turn off the water with the towel before discarding.
  • Apply hand sanitizer.


Changing gloves to prevent cross contamination also follows a strict procedure as follows:

  • Grasp the glove at your wrist at the back of your hand.
  • Remove the glove by turning it inside out as you remove it.
  • Hold the removed glove in the palm of your gloved hand.
  • Remove the second glove by same method as the first and make sure the first glove is contained inside of the second glove.
  • Discard the gloves into a biohazard labeled trash bag.

 

“These procedures are not simple or easy to perform,” Kleopfer stressed. “However, we want to win the war against COVID-19, and our highly trained invisible army must be properly trained and equipped to go into battle, do a thorough job and come home safely,” she concluded.

Pennsylvania announces strict guidelines for non-healthcare essential workers

Pennsylvania Governor Tom Wolf has announced a new Order related to the ongoing COVID-19 outbreak. Signed by Dr. Rachel Levine under her authority as Secretary of the Department of Health, the April 15, 2020, Order is designed to provide additional protections for employees of essential businesses who are working during the pandemic — along with the public with whom they come into contact.

 

The order contains a long list of new requirements for essential employers who are not healthcare providers and is designed to help employees maintain social distancing at work. Read more here.

Connex Releases 2019 Retail Facilities Maintenance Industry Overview Benchmarking Report

Connex, formerly PRSM, the authority on Retail and Multisite Facilities Management, is excited to announce the 2019 Retail Facilities Maintenance Industry Overview Benchmarking Report. This report contains more data than ever before including 150+ charts in five different areas – Demographics, Organizational Structure, Multi-Site Organizations’ Budgets & Expenses, Supplier Management and Sustainability.” data-reactid=”13″ style=”color: rgb(38, 40, 42); margin-bottom: 1em;”>Connex is excited to announce the 2019 Retail Facilities Maintenance Industry Overview Benchmarking Report. This report contains more data than ever before including 150+ charts in five different areas – Demographics, Organizational Structure, Multi-Site Organizations’ Budgets & Expenses, Supplier Management and Sustainability.

Connex, formerly PRSM, the authority on Retail and Multisite Facilities Management, is excited to announce the 2019 Retail Facilities Maintenance Industry Overview Benchmarking Report. This report contains more data than ever before including 150+ charts in five different areas – Demographics, Organizational Structure, Multi-Site Organizations’ Budgets & Expenses, Supplier Management and Sustainability.” data-reactid=”13″ style=”color: rgb(38, 40, 42); margin-bottom: 1em;”> 

The 2019 Retail Facilities Maintenance Industry Overview features new data on staffing, use of technology, budget forecasting and recycling programs. Additionally, this one-of-a-kind report highlights Connex Resources – Online Education Courses, Tools, Templates and White Papers – to assist facility managers in putting data into action.

Bill Yanek, Connex, CEO. “This new edition is a comprehensive resource showcasing the current state of the Facilities Management industry and shares education and resources to make efficient and effective business decisions.”

To illustrate the value of the 2019 Industry Overview, Connex created a Benchmarking Snapshot to share a glimpse into some of the available data. The Snapshot includes the industry average of the percentage of preventive versus corrective actions, number of full-time staff, lease agreements as well as Repair & Maintenance, Capital Expenditures and Remodel/Reimage budgets.

The 2019 Industry Overview was created using FY2018 data collected from the responses provided in the Retail Facilities Maintenance Industry Overview Benchmarking Survey. The Report includes the average aggregate data from 21% of the association’s Multi-Site FM membership segment. A variety of different store types are represented – including, but not limited to, apparel, banking/financial services, chain drug store/pharmacy, convenience store/gas station, discount store, grocery store/supermarket and medical/dental. Additionally, the snapshot features average aggregate data from 15% of the association’s Supplier membership segment.

The 2019 Retail Facilities Maintenance Industry Overview is available for purchase here.

Pennsylvania issues order mandating cleaning safety measures

The State of Pennsylvania has issued an order mandating cleaning safety measures in all buildings of at least 50,000 square feet.

 

This order covers commercial, industrial or other enterprises, including but not limited to facilities for warehousing, manufacturing, commercial offices, airports, grocery stores, universities, colleges, government, hotels, and residential buildings with at least 50 units, shall implement the following cleaning protocols

 

(1) in addition to maintaining pre-existing cleaning protocols established in the facility, as specified in paragraph (2) below, clean and disinfect high-touch areas routinely in accordance with CDC guidelines, in spaces that are accessible to customers, tenants, or other individuals;

 

(2) maintain pre-existing cleaning protocols established in the facility for all other areas of the building;

 

(3) ensure that the facility has a sufficient number of employees to perform the above protocols effectively and in a manner that ensures the safety of occupants and employees;

 

(4) ensure that the facility has a sufficient number of security employees to control access, maintain order, and enforce social distancing of at least 6 feet, provided the security employees are otherwise responsible for such enforcement.

Fresh Market first grocery chain to require shoppers to wear masks

The specialty grocery retailer is the first in the country to make such a requirement. Fresh Market also temporarily changed its hours to 8 a.m. to 9 p.m. daily. On weekdays, the first shopping hour of 8-9 a.m. is reserved for seniors and other individuals most at risk as identified by the CDC. Read more here.

U.S. Department of Commerce Announces Affirmative Preliminary Circumvention Rulings on Exports of Hydrofluorocarbon Blends From China

Today, the U.S. Department of Commerce announced an affirmative preliminary antidumping duty (AD) circumvention ruling involving exports of hydrofluorocarbon (HFC) blends from China (R-404A, R-407A, R-407C, R-410A, R-507A) that are processed in India using both Chinese and Indian components, and then exported to the United States, circumventing the existing AD order on imports of HFC blends from China. Commerce also announced an affirmative preliminary AD circumvention ruling involving exports of HFC components from China (R-32, R-125, R-143a) for further processing in the United States that are circumventing the existing AD order on imports of HFC blends from China.

Accordingly, Commerce will instruct U.S. Customs and Border Protection (CBP) to suspend liquidation and to require a cash deposit of estimated duties on unliquidated entries of HFC blends from India which contain components from China, and on unliquidated entries of HFC components R-32, R-125, and R-143a from China.

The applicable cash deposit rate for HFC blends from India blended with Chinese HFC components will be 216.37 percent. For HFC components from China, Commerce will instruct CBP to collect cash deposits in accordance with those rates prevailing at the time of entry, depending upon the exporter in question. These rates will apply to any future imports and unliquidated entries since June 18, 2019 (the date which Commerce initiated these circumvention inquiries).
These inquiries were initiated in response to allegations of circumvention from the American HFC Coalition.

U.S. law provides that Commerce may find circumvention of AD or countervailing duty orders when merchandise subject to an existing order is completed or assembled in a third country or the United States from parts and components imported from the country subject to the order, pursuant to section 781 of the Tariff Act of 1930, as amended.

The strict enforcement of U.S. trade law is a primary focus of the Trump administration. To date, the Trump administration has issued 48 preliminary or final affirmative determinations in anti-circumvention inquiries – this is a 200 percent increase from the number of such determinations made during the comparable period in the previous administration.

The U.S. Department of Commerce’s Enforcement and Compliance unit within the International Trade Administration is responsible for vigorously enforcing U.S. trade rules and does so through an impartial, transparent process that abides by international rules and is based on factual evidence provided on the record.

How COVID-19 is impacting consumer behavior

COVID-19 has created a seismic shift in consumer behavior that will forever impact retail and customer expectations. As consumers experience product shortages and fear of being in public places they are adapting to a new normal that will require retailers to adapt to survive. 

 

A survey as of April 7 shows 92% of consumers said their shopping behavior had been impacted by Coronavirus. 40% said stores they would otherwise go to are closed. 15% of those who placed an online ship-to-home order in the past month indicated it was their first time ever or first time in the past six months doing so. 37% of click-and-collect users were new or ‘new lately.’   

 

The majority said they are no longer sure if they’ll travel in 2020, that they cancelled a trip, or that they’re no longer comfortable traveling to certain regions. Read more here.

Infographic – When consumers think stores should reopen

Store closures and furloughs due to coronavirus have struck the retail industry and world economy in an unprecedented way. But, could the worst be behind us? Many experts believe the U.S. COVID-19 outbreak is beginning to show signs of peaking in various hotspots across the country.

 

We asked U.S. consumers on April 3, 2020, “When do you think stores should reopen?” and gathered data from across the country ensuring representation from both hotspots and non-hotspots, genders, and generations.

 

Our recent consumer study finds growing optimism among people living in Coronavirus hotspots, men and Millennials. An overall majority (60%) of consumers in the U.S. feel that stores should reopen by the end of May, 2020. See the infographic here.

Federal Heath converts manufacturing to support medical teams

In response to the COVID-19 outbreak, Federal Heath has announced the conversion of manufacturing capacity in order to build protective equipment for the medical industry.

“We understand the sacrifices and heroic efforts our doctors, nurses, medical staff and first responders are making in order to keep us safe,” said President and CEO Sid Rasnick. “We have teamed up with a health partner to manufacture and supply protective face shields in record time to the medical industry.”

The goal is to die-cut, assemble and ship 10,000 or more clear PETG masks per week for the next five weeks. Federal Heath will supply the manufacturing labor, the material by a vendor, and another partner will deliver units to places where they are needed most.

“Like most businesses and manufacturing facilities affected by the Covid-19 outbreak, Federal Heath understands the hardships our employees, valued customers and millions of people across the country are facing,” Rasnick said. “To that end, we at Federal Heath want to do our part to support the brave men and women on the frontline of this battle. We are proud of our employees who have volunteered for this project. We understand that we are all in this together and we will do whatever we can to help. ”Federal Heath will continue to practice and follow strict social distancing guidelines as put forth by the CDC, joining in nationwide efforts to protect both our employees and the public.”