SMG Launches New Division

As demand from the industry grows, SMG Holdings LLC has announced the launch of a new energy and sustainability solutions division – SMG Energy Solutions (SMG Energy).

Led by Jason Menser, Executive Vice President of Strategic Initiatives, the vision is to integrate technology capabilities with core services and strategic alliances to meet the growing demand for “greener” solutions and newer sustainable technologies that will offer clients unique opportunities to reduce their carbon footprint while improving operational efficiencies and mitigating risk.

SMG Energy, which will focus on the wide range of energy and sustainability initiatives, is the vision of Shannon Prato, SMG Holdings LLC’s CEO, who for over 25 years has overseen the industry-leading integrated facilities management company – SMG Facility Services.

Shannon Prato commented: “SMG Facility Services has been supporting multi-site clients for over 25 years; we are in an excellent position to start this new division based on our broad experience in the space, the industry’s growing focus on “green” and our keen ability to provide energy and sustainability solutions and services that can greatly help reduce a client’s carbon footprint.”

“With the increased sense of urgency for companies to establish tactical ESG (environmental, social and governance) strategies, it’s becoming increasingly important to direct our efforts to address the challenges of reducing carbon emissions and curbing waste across our clients. By analyzing all stages of the energy and sustainability journey more efficiently, we can provide a single source or strategic service that helps companies raise the Sustainability bar while reducing overall costs.

Areas of concentration that SMG Energy will offer are as follows: electrification / electric vehicle (EV) charging (ex. installation, repair services), energy management systems, energy procurement, ESG, utility and equipment rebates/incentives, waste & water analysis and solar installation and service.

The move follows SMG’s recent announcements of opening a state-of-the-art Center of Excellence in Roanoke, Virginia that greatly expanded the company’s capabilities in professional services and client support, as well as SMG Facility Services’ upcoming step to international expansion to support existing clients who have a global presence.

About SMG Energy Solutions (SMG Energy) 

SMG Energy delivers multi-site companies customized energy and sustainability solutions that lower costs, manage risk, and improve brand position. We partner with clients to establish and achieve proven energy saving and sustainability strategies (ex. decarbonization targets) while maintaining a unique focus on driving down energy spend, increase visibility, and improve overall operational cost savings. Understanding our clients’ sustainability goals, cost drivers and consumption profiles, we help to identify, analyze, and achieve sustainability targets that meet their financial targets.

SMG Energy is the energy and sustainability division of SMG Holdings LLC, a privately held facility services, real estate and investment firm focused on energy and sustainability solutions and services, strategic sourcing, and procurement. Learn more at www.SMGEnergy.com

ENTOUCH Expands Predictive Analytics Capabilities

The leader in multisite energy management and smart building technology, ENTOUCH, has dramatically expanded on their existing machine learning (ML) algorithms with predictive failure results. This added functionality is designed to assist facility managers’ decision-making about their sites by predicting failure events within weeks of it actually occurring. 

 

ENTOUCH has long been a pioneering innovator and launched an Artificial Intelligence (AI) initiative focused on using machine learning algorithms in 2018. Initially focused on HVAC equipment efficiency and diagnostics, the ENTOUCH algorithms analyze years of raw data from over 70,000 devices to identify HVAC and refrigeration issues, potentially leading to component failure. More importantly, the technology can identify these potential failures with at least a 90% confidence level weeks before the failure. 

 

Now, as part of the ENTOUCH.cloud and ENTOUCH.360 managed services platform, ENTOUCH customers can learn more about their building systems operations by giving extraordinary insight into how facilities operate while reducing energy consumption, decreasing maintenance costs, and preventing downtime. The overall benefit has an eye on predicting failure while informing facilities management teams of potentially imminent issues. 

 

In discussing the expanded solution Jon Bolen, CEO of ENTOUCH, commented, “It’s always been our vision to transform buildings into data-generating objects, and we have done that. This enhancement to our platform transforms that data into truly actionable intelligence by detecting anomalies and trends virtually impossible for an individual to detect at scale across an entire enterprise. With these analytics in hand, our customers will appreciably expand the ENTOUCH value proposition beyond energy efficiency and drive an even more significant impact on their company’s operational expenses.” 

 

ENTOUCH’s ML algorithms use four types of analytics to turn insights into actionable items. Each analytic type gives a different approach and answers questions about your facilities, specific enough to the RTU level, making data more useful than ever before.


1.      Descriptive analytics – “What is happening?” Descriptive analytics is the measure of how an event affect your facility. It provides clear and concise information about what’s happening within your facility that can be used to improve or troubleshoot aspects of your operations, such as energy usage metrics, for example.

2.      Diagnostic analytics – “Why is it happening?”  Diagnostic analytics helps identify the root cause of any issue and determine the source, deeper analysis, including historical data and correlated with other data points.

3.      Predictive analytics – “What could happen if left unattended?”  Predictive analytics applies mathematical models to predict future behavior by examining past data sets, focusing on how these patterns may reveal insights into what’s yet to come. This is critical to mitigating customer comfort and operational cost impact.

4.      Prescriptive analytics – “What options are available?” With prescriptive analytics, you can use the power of predictability to your advantage. Decision options are provided to take advantage of a future opportunity or mitigate future risk, additionally providing implications for each option.

 

The future of building management is now available thanks to smart technology and machine learning. “Technological advancements, especially within the sphere of AI, are finally becoming commercially practical. With our latest predictive failure models, ENTOUCH continues to demonstrate our commitment to provide meaningful applications that positively impact members of our client community,” said Frank Menocal, ENTOUCH CTO. By using advanced analytics platforms with these capabilities, increasingly resource-constrained facilities managers can significantly improve their decision-making skills as well as the performance of their locations. 

 

 

About ENTOUCH

Founded in Dallas, Texas, in 2008, ENTOUCH is the pioneer in energy management as a service and smart building technology. Our turnkey solution digitally transforms and optimizes operations while reducing energy usage to drive profitability for multisite businesses. We are the only provider that owns our entire technology stack and can take over heterogeneous systems and manage them from a single cloud solution. We lead the industry in speed and deployment quality, and the ENTOUCH.360 service has earned a 100% renewal rate.

Gain Professional Support and Guidance or Mentor a Fellow ConnexFM Member

Become an integral part of the new ConnexFM Mentorship Program Pilot!

The ConnexFM Mentorship Program is a mentee-driven program that fosters a mentoring relationship between two ConnexFM members and involves the mentor coaching, advising, and supporting the professional goals of the mentee for one year—April 2022 through March 2023. The program is intended to help shape the multi-site FM marketplace and positively impact the careers of ConnexFM members by improving their skills in coaching, leadership, and relationship building. The program provides:

  • A supportive relationship to help mentees meet their professional objectives;
  • An open exchange of ideas and feedback; and
  • A confidential environment.


Participants agree to:

  • Meet with one another at least 12 times during the program
  • Participate in a program orientation session
  • Provide quarterly feedback about the program experience
  • Commit to program work, including an estimated 20-25 hours for mentors and 25-35 hours for mentees

– 12 monthly in-person or virtual meetings (12 hours)

– 1 in-person networking event (1 hour, optional)

– 5-10 hours for orientation, miscellaneous activities, sharing feedback and ongoing communication

Eligibility: Any ConnexFM member in good standing is eligible to participate in the program and we encourage members of all ages and experience levels to sign up as a mentee for career guidance and support. For the inaugural pilot program, participation is limited to 20 mentors and 20 mentees. Space in the program will be filled on a first-come, first-served basis. Please note that this program is for professional development purposes and not intended to be a sales/prospecting opportunity.

When you join the inaugural group of ConnexFM members you’ll not only benefit from your new mentoring relationship, but you’ll also be help future program participants by providing your feedback to the ConnexFM team that will provide direction on the future of the program.


Be a Mentor

Become a Mentee

Sign Up by February 4 (Space Is Limited!)

 

“Mentorship is one of the most important aspects of personal and professional development. A mentor is there to guide you through the obstacles that inevitably arise while growing in your position and industry – not only acting as a sounding board, but a teacher. Mentorship is a rewarding experience for both parties involved.”  – Jenna Dominguez, Branded-Group, ConnexFM Member

Kevin Gillen of Extra Space Storage Earns ProFM Credential

Kevin Gillen, Director, Facility Services – Southeast, Extra Space Storage, has earned his ProFM Certification. Read below to see why the ProFM was a great fit for him.

Why did you choose the ProFM program? 

Connex and the ProFM team were organize and very professional.  The course content is available in print and online which helped with my studying and satisfactory completion of the course and certification.

How has the knowledge gained from the ProFM program helped you in your day-to-day work responsibilities and/or in your career overall? 

The program covers a wide array of topics and interests.  The certification tests a wide range of Facilities, Asset Management, Risk Management, Business Management, Operations and Maintenance gets tested.  The way the course and testing is designed, I picked up a good general knowledge of areas that I have had not yet had the opportunity to deal with.

Why would you recommend other multi-site FMs to earn the ProFM credential?

The ProFM credential program is not for everyone, but it is quickly becoming the baseline for Facility Management professionals that want to further their careers.


Watch Kevin Gillen on The Daily Grind 


 

The ProFM credential defines global FM standards and provides facility professionals with the knowledge and skills that have evolved beyond traditional FM responsibilities. Now is a great time to earn the credential. For more information about the ProFM credential, click here.

Damien Romeo, Owner of Retail Maintenance Specialists & Construction, Loses Battle with Cancer

, owner of long-time ConnexFM Member, , has sadly lost his battle with cancer. Romeo fought hard and inspired many. Before he passed, he encouraged his friends and family to make every moment count. 

His family appreciates the industry’s kindness and support. In lieu of flowers, his family asks for donations to the Fighting Children’s Cancer Foundation in honor of our brother Damien’s name. 

CoolSys Acquires Triangle Refrigeration

CoolSys™, the market-leading refrigeration, HVAC, engineering, and energy solutions company, announced it has acquired Triangle Refrigeration, a leading provider of commercial HVAC, refrigeration, plumbing, and monitoring services in Pennsylvania, Maryland, New Jersey, and New York. With this acquisition, CoolSys expands its market presence throughout the Northeast and Mid-Atlantic regions, complementing service coverage areas strengthened by prior acquisitions in those regions.

 

“As CoolSys continues to grow its market presence across the country, we’re excited to have Triangle Refrigeration join our other CoolSys companies in the Northeast and Mid-Atlantic regions,” commented Anesa Chaibi, CEO of CoolSys.“A market leader in its region, Triangle Refrigeration and its management team have developed a strong reputation built on industry expertise, operational efficiency, and excellent customer experience, which are values integral to us at CoolSys.”

 

Based in Leola, Pennsylvania, Triangle Refrigeration has highly trained and experienced technicians across four states. It provides maintenance, repair, and installation services to leading supermarkets, industrial customers, convenience stores, and other retailers. Triangle Refrigeration was founded in 1969 as a one-man operation by Cleo Weaver and has grown to become a leading service provider, known for its in-depth knowledge and exceptional service of HVAC and refrigeration systems across commercial and industrial businesses.

 

“Our goal has always been to provide service that exceeds expectations and provides the greatest value to our customers,” commented Cleo Weaver, founder and owner of Triangle Refrigeration. “We’re looking forward to joining CoolSys where our team can continue to service our customers at an outstanding level, while bringing them new resources and capabilities from a national service provider,” added Dan Harris, president of Triangle Refrigeration.

 

 

About CoolSys

CoolSys is the market-leading refrigeration and HVAC solutions company, specializing in a full spectrum of best-in-class service experiences and solutions for customers in the retail, foodservice, commercial, and industrial market segments. CoolSys and its operating businesses cover every stage of mission-critical systems from engineering and design, installation, service and maintenance, and energy optimization. Headquartered in Southern California, CoolSys has more than 3,000 employees nationwide, serving the daily needs of more than 45,000 customer locations across North America. For additional information, please visitwww.coolsys.com.

 

 

About Triangle Refrigeration

Triangle Refrigeration is a leading provider of fast and reliable commercial HVAC and refrigeration service and installation solutions, supporting customers in Pennsylvania, Maryland, New Jersey, and New York. With over 50 years of HVAC and refrigeration experience, Triangle alsoprovides a large selection of state-of-the-art food service equipment.

KBS Extends National Leadership in Facility Services by Acquiring BRAVO!

Kellermeyer Bergensons Services, LLC (“KBS”), a trusted partner to leading operations and facility managers across North America, today announced the acquisition of BRAVO! Building Services and two other related companies, BRAVO! Facility Services and BRAVO! Innovative Solutions (together “BRAVO!”). KBS is a portfolio company of Cerberus Capital Management, L.P. (“Cerberus”), a global leader in alternative investing.

 

Founded in 1997 and headquartered in New Jersey, BRAVO! is a leading provider of facility services to major brands in pharmaceuticals, healthcare, higher education, commercial business, and other industry verticals. Operating in 17 states and known for quality control, the company offers essential services, including commercial janitorial and healthcare environmental services, with a focus on sustainable janitorial solutions. 

“BRAVO! is a recognized industry leader and we are excited to welcome their talented team to KBS,” said Mark Minasian, CEO of KBS. “BRAVO! has built trusted relationships with global clients across its business and industrials end-markets. I see this partnership as truly synergistic. BRAVO! enhances our service capabilities in regulated industries and KBS brings the scale to best position them to serve their customers’ needs across North America.”

Karen Martinez, founder and CEO of BRAVO!, commented: “We are excited to join forces with KBS, a company that shares our deep commitment to quality and service, and provides professional growth opportunities for our employees. BRAVO! customers will benefit from enhanced resources, cutting-edge innovation, and a broader service portfolio.” 

 

The acquisition of BRAVO! follows KBS’ recent acquisitions of American Maintenance and Olympus Building Services in August. Over the prior four years, KBS has acquired a total of 14 companies, consolidating its position as the nation’s largest privately held facility services company. BRAVO! will operate independently as a KBS company. 

 

Bob Warden, Global Head of Private Equity at Cerberus, added: “Organizations continue to place even greater emphasis on maintaining healthy operations for their customers and employees. KBS and BRAVO! have each become trusted partners through a shared commitment to the highest standard of performance and compliance. This combination expands their ability to deliver tailored, technology-driven solutions to industry leaders at scale.” 

 

About KBS

Kellermeyer Bergensons Services, LLC (“KBS”) is a trusted partner to leading operations and facility managers across 75,000 client locations throughout North America. We provide essential facility services that deliver healthy operations to businesses through scalable solutions customized to meet client-specific requirements. Our expertise and technology enable our teams to anticipate issues, ensure quality, and maximize efficiency. With decades of experience in facility hygiene, including being on the front lines throughout the COVID-19 crisis, KBS is committed to partnering with clients to Stay Ahead of the Curve™ with the latest advances for maintaining healthy operations. For more information, visit www.kbs-services.com. 


About BRAVO! Building Services

BRAVO! Building Services is one of the largest, privately held facility support companies in the nation, providing commercial janitorial, healthcare environmental services, and other solutions. The company is headquartered in Bridgewater, New Jersey, with offices in Delaware, Virginia, North Carolina, South Carolina, Oklahoma, and Arkansas. For more information, visit www.bravobuildingservices.com.

About Cerberus 
Founded in 1992, Cerberus is a global leader in alternative investing with over $55 billion in assets across complementary credit, private equity, and real estate strategies. We invest across the capital structure where our integrated investment platforms and proprietary operating capabilities create an edge to improve performance and drive long-term value. Our tenured teams have experience working collaboratively across asset classes, sectors, and geographies to seek strong risk-adjusted returns for our investors. For more information about our people and platforms, visit us at https://www.cerberus.com/.

ConnexFM’s Women in Action Committee Awards Five Professional Development Grants

The ConnexFM Women in Action (WIA) Committee awarded five 2021 Women in Action Professional Development Grants at its annual networking reception at CONNEX2021 National Conference. 

 

The Women in Action Committee supports the advancement and introduction of women into the facilities management industry through giving back, professional development and networking.  

 

The grant winners will be awarded the ProFM Credential program – a comprehensive, knowledge-based designation, focused on building knowledge and skills. It is applicable to facility professionals at any point in their careers. The grant winners will complete the program to earn their ProFM credential 

 

ConnexFM committees are key to the association – offering members a chance to engage and learn from each other,” said Bill Yanek, CEO, ConnexFM. “The Women in Action committee embodies their mission statement to support women advance in FM by providing monthly educational opportunities and the professional development grant.”  

 

Five grants were awarded in August including:  

 

After years of industry experience, Reynolds decided it was the best time to help further her career and knowledge. “I believe ProFM will expand my knowledge as well as build on my existing knowledge. This will help further develop my leadership role and improve my professional and networking relationships as well as be able to mentor new incoming professionals within my organization,” said Reynolds.  

 

Dana DiCintioManager of ConstructionBed Bath & Beyond 

After hearing of the ProFM from a recent designee, DiCintio decided to apply for the WIA Professional Development Grant. “I knew that this was something that could help me get to the next level professionally and continue my education. I believe that the ProFM certification will give me additional tools to use in my everyday problem solving and project management,” said DiCintio 

 

Her decision to apply for the WIA Professional Development Grant was made after careful consideration of the program’s offerings, course content and areas of development. “The comprehensive ProFM certification is inclusive of areas of study both within the scope and scale of my role, as well as a range of other applications outside of my core functions, allowing me to dive deeper into the wide variety of business units that support the all-encompassing facilities concentration,” said Marria 

 

Jessica Salimbene, W Services Group, LLC 

Salimbene applied for this grant to help her gain more knowledge and strength in the Facilities Management industry overall. “The ProFM certification will help me have a broader understanding of the industry as a whole which will aid me in being a strong team member and leader,” said Slimbene 

 

To advance her knowledge and determine opportunities for growth, Vasquez applied for the WIA’s grant. I applied for the grant to advance my knowledge in FM so that I can hold my hand out to the next person behind me. In order to grow this profession, we have to elevate our knowledge base so we can make meaningful contributions,” said Vasquez.  

 

WIA will be continuing their professional development grants in 2022. Stay tuned for more information!  

 


ConnexFM Annual Awards Honor Industry Leaders

The Facilities Management industry has been rapidly advancing and evolving to meet the ever-changing needs of Multi-Site Organizations (whether it be retail, healthcare, food/beverage, or financial) but the pandemic has tested everyone. Members of ConnexFMthe multi-site facilities network, were thrust into the spotlight – not only at their companies but in the news. Essential services were more critical than ever before – and members met those challenges with lightening-speed responses and forward-thinking solutions.   

 

It’s not surprising a record number of nominees were received for the ConnexFM Annual Awardshonoring organizations that have impacted the facilities management industry through innovation, operations, or outstanding work performance within the industry,” said Bill YanekConnexFM CEO. “All of nominees were deserving of the award and members selected the companies who lead the industry in these significant times.” 

 

At the recent CONNEX2021 National Conference in National Harbor, MD, ConnexFM was proud to announce the recipients of the 2021 ConnexFM Award Honorees, chosen by the association membership. Recipients include:    

 

U.S. Multi-Site Company of the Year Award (Company Award) 

 

Serving as a visionary for nearly 30 years, Ulta Beauty demonstrates how investing in the future is essential to building a sustainable organization. Ulta Beauty has committed to reporting on greenhouse gas emissions starting in 2020 in order to identify reduction opportunities and grow our overall sustainability strategy, including robust renewable energy and recycling programs. The Multi-Site organization has been recognized by the U.S. Environmental Protection Agency, the Institute for Market Transformation and the U.S. Department of Energy Better Buildings Alliance for their efforts. 


“We are incredibly proud of the resilience and collaboration of our teams in supporting the business and each other while we navigated an unprecedented global pandemic,” said Melissa Marria, Facilities Manager, Ulta Beauty. “The new remote environment challenged us to get creative with how we stay connected while maintaining and building upon the culture that we have crafted without the in-person dynamic that we have been accustomed to.”  Read more here. 

 

U.S. Supplier of the Year Award (Company Award) 

 

W Services Group, LLC was awarded the U.S. Supplier of the Year Award for their dedication to education and training. The education-first approach meant that the W Services team in addition to being cleaning experts also developed additional expertise in disinfection, PPE distribution, closed operations, and location re-openings.  As a supplier partner, W Services was in constant collaboration with their customers in developing programs that were extremely flexible and served as a bridge through the continually changing environment experienced last year.    

 

“We were in a unique position to serve as subject matter experts to guide our customer base through the entire pandemic and ultimately reopened to their own customers,” said Matthew Whelan, President and CEO, W Services. Read more here 

 

Young Professional of the Year Award (Individual Award) 

 

Amanda Smith, Sr. Manager, Business Development, Superclean Service Company, Inc. was awarded the Young Professional of the Year for her extensive service to ConnexFM and Connex Foundation.  

 

“Don’t be afraid to try and fail – it’s the best way to get over your fear of failing. Every single time that I’ve done something that really scared me, it paid off. When I’ve failed, I’ve learned so much about myself, grown, become more confident,” said Smith. “Young professionals struggle with confidence because we’re all green and fresh but don’t be afraid to lean into everything the world gives you and take a leap of faith.”  Read more here. 

 

Lawrence W. Whelan Connex Lifetime Achievement Award (Individual Award) 


Nelda Alston, PRSM Charter Member and longtime staff member, was awarded the Lawrence W. Whelan Connex Lifetime Achievement Award 

 

Being honored with the Lawrence W. Whelan Lifetime Achievement Award had special meaning to Alston. “This is the most prestigious award anyone could receive because Lawrence Whelan was a great person and I’m so honored,” said Alston at the Awards Presentation at CONNEX2021 National Conference. “I want to thank our members – you’ve supported us and been there through the ups and downs for over 25 years. We would have never made it if it had not been for all of you. I have a lot of memories and I am so thankful. I love all of y’all.” Read more here.  

 

The 2022 ConnexFM Awards Program will launch in mid-October 2021 with a new nomination and voting process. For questions or additional information please contact awards@connexfm.com. 

 

About ConnexFM 

ConnexFM, the Multi-Site facilities management network, is the leading membership organization for multi-site facilities managers and supplier professionals. Established in 1995, and based in Irving, TX, ConnexFM empowers facilities management professionals with events, best practices, benchmarking, education, discussion forums and trusted partnerships. Members depend upon ConnexFM to help them achieve greater success and a competitive advantage through quality programs and resources. For more information visit www.connexfm.com. 

 

Ulta Beauty Awarded ConnexFM’s U.S. Multi-Site Company of the Year

ConnexFM, the Multi-Site facilities network, is proud to honor Ulta Beauty with the U.S. Multi-Site Company of the Year Award.

 

The ConnexFM Annual Awards, chosen by the membership and presented at the recent CONNEX2021 National Conference, honor organizations that have impacted the facilities management industry through innovation, operations, and outstanding work performance within the industry.

 

“We are incredibly proud of the resilience and collaboration of our teams in supporting the business and each other while we navigated an unprecedented global pandemic,” said Melissa Marria, Facilities Manager, Ulta Beauty. “The new remote environment challenged us to get creative with how we stay connected while maintaining and building upon the culture that we have crafted without the in-person dynamic that we have been accustomed to.”

 

Serving as a visionary for nearly 30 years, Ulta Beauty demonstrates how investing in the future is essential to building a sustainable organization. Ulta Beauty has committed to reporting on greenhouse gas emissions starting in 2020 in order to identify reduction opportunities and grow our overall sustainability strategy, including robust renewable energy and recycling programs. The Multi-Site organization has been recognized by the U.S. Environmental Protection Agency, the Institute for Market Transformation and the U.S. Department of Energy Better Buildings Alliance for their efforts.

 

“Ulta Beauty, a longtime ConnexFM member, leads the retail industry with their creative store formats, commitment to sustainability and most importantly dedication to their customers,” said Bill Yanek, ConnexFM CEO. “The Multi-Site organization continually moves the facilities management industry forward by building strong Supplier partnerships, customer-centric environments and prioritizing Diversity, Equity and Inclusion.”

 

Additionally, in 2021, the organization announced tangible commitments across five key areas— Amplifying & Investing in Underrepresented Voices, Black-Owned Brands, Guest Experiences, Associate Experiences, Ongoing Learning and Accountability— to ensure all guests, associates, partners, and communities feel connected to and reflected at Ulta Beauty; these efforts reflect an investment of more than 25 million in 2021.

 

Read the full coverage of the 2021 ConnexFM’s Annual Awards here. Tune in to the upcoming virtual fireside chat, “The ROI of DEI: Ulta Beauty,” on Thursday, November 4 at 1 pm CT with Crystal Banks of Ulta Beauty and ConnexFM Board of Directors Secretary and DEI Committee Co-Chair Kim Goei of Fexa.

 

About ConnexFM
ConnexFM, the Multi-Site facilities management network, is the leading membership organization for multi-site facilities managers and supplier professionals. Established in 1995, and based in Irving, TX, ConnexFM empowers facilities management professionals with events, best practices, benchmarking, education, discussion forums and trusted partnerships. Members depend upon ConnexFM to help them achieve greater success and a competitive advantage through quality programs and resources. For more information visit www.connexfm.com.