The April 7th episode of The Daily Grind reviewed successful supplier partnerships and featured Deb Kleopfer, Vice President of W Services Group. W Services Group provides facility maintenance services to the multi-site commercial market.
When asked about how W Services Group leverages their supplier partnerships in the current Covid-19 crisis, Kleopfer responded, “I think it’s just important to continue to be subject matter experts for your partners. We’re all learning this along the way; it changes often and rapidly. It’s really a matter of staying on top of accurate information and providing the information to our clients so they can make informed decisions.”
“It’s very important as you look at re-opening a facility that you do some risk assessment.
- You need to consider making engineering changes to protect customers and employees.
- Do I need to put up additional shields to help with social distancing?
- Do I have adequate hand-washing stations?
- Have I trained employees properly regarding the new proactive methods that are rolling out?
Also re-evaluate your scopes of work. We used to think simply cleaning the buildings once a day was good enough. That’s clearly not the case anymore. From your staff to your customers, you need to ensure you’re doing everything you can to reduce transmission of the virus.”
“It’s a matter of being pro-active versus re-active. The pro-active measures will place more emphasis on increased cleaning in general and will focus that cleaning on high-touch points. Do I really need to clean the floor ten times a day? No, you don’t, unless your customers or employees are crawling on the floor.
The transmission is made through our hands; touching surfaces, touching your face, etc. You have to re-adjust what your cleaning and focus more on those touch-points that will maintain a healthier and safer environment for everyone,” Kleopfer concluded.
Smiling as she reflects on how they’ve personally been adjusting, Deb added “You know, its been quite a challenge for me. This is the longest I’ve been in my home in ten years. It’s an adjustment for all of us, but we’re holding up well. We’re safe, we’re healthy, and I hope the rest of the Connex membership can stay the same. Rest assured, we’ll all get through this together!”
View this episode here.
