Today on the Daily Grind, Troy Batchelor, Director of Sales – Retail, Corrigo with 30 years of retail experience explained how supplier technology can play a vital role in FM success amid COVID-19. Corrigo is a web-based platform that drives down the cost of maintaining multiple retail facilities by connecting with providers, process automation, and providing easy-to-use benchmark reporting.
During the COVID-19 outbreak, Corrigo has been adjusting on both the backend and client side of their operations. Troy Batchelor adds “Really two things are most important:
1. Incident management – not just reacting but planning how that communication and workplan is used when an incident occurs. For example – Coronavirus remediation that may be needed in the future at a specific site. Setting that process up in advance as a “response in a box” that allow you to trigger it at the necessary moment, has proven to be vital to react properly and efficiently.
2. Flexibility and Speed – Right now facility teams are mass-reassigning work orders, putting things on hold, pushing out major changes to scheduling. When things are moving that fast, making changes to one work order at a time is not efficient. We’ve been striving to ensure our partners are not being bogged down in administrative tasks and building tools to improve workflow.
The principles Corrigo brings to the table have always had preparedness front and center. However, dealing with the current crisis has had unique challenges. To prepare for the event and to roadmap life after Covid-19, Troy reflects on the importance of FM partnerships. “With any successful partnership we should look for several things:
- Communication, and the ability to connect with new partners, will enable you to pivot quickly in tumultuous times like this. As we emerge from Covid-19, it will be even more critical. Planning next steps will take a village, and Corrigo is happy to be a part of making this happen quickly and efficiently.
- Intelligence after the fact. Looking back at the pre-COVID 19 period and comparing what reporting was like then, compared to reporting to during the event. And, in the future what does reporting look like when the new normal arrives.
- Community. That’s really where Corrigo shines. You really want to tap into that larger FM community to see insights on what everyone is doing, what’s working best during this fast-moving environment.
Being a software company clearly has its advantages in the aspect of living with today’s crisis, Troy adds. “Of course, we like being part of a team, we like the day-to-day human interaction, but because much of our work is done virtually through our platform, the adjustment to a work-at-home environment hasn’t been too bad. In fact, nothings really slowed down. Quite the opposite, it’s increased as we help our customers navigate the crisis. At the end of the day, we’re going to get through this, life will go on, and we’ll be there to help.”
